When you use Zyka, the information involved may include:

• Contact and delivery details: your name, email address, phone number and shipping or billing address.
• Order details: products, quantities, order history, payment status and related transaction references.
• Personalisation: names, initials, engraving instructions and photographs you submit for a product.
• Support messages: information and attachments you send when asking for help.
• Website activity: device and browser information, IP address, cookies and interactions recorded by website, security, analytics or advertising tools.

Please upload only information and photographs you are entitled to use, and avoid including unrelated sensitive information.

We use relevant information to fulfil and personalise orders, process payments, arrange deliveries, provide tracking, answer support requests and manage returns or replacements.

Website activity can also help maintain security, troubleshoot issues, understand how the store is used and measure advertising performance. Where consent is required for a purpose, that purpose must be handled on the basis of the appropriate consent.

Running an online store involves service providers. Relevant details may be shared with payment and checkout providers, delivery partners, website hosting and technology services, and analytics or advertising platforms involved in the service.

Payment details entered into a provider’s checkout are handled under that provider’s own terms and privacy practices. Zyka may receive order and payment confirmation information to process your purchase.

Information may also be disclosed where necessary to meet a legal obligation or protect lawful rights. The privacy practices of external providers are described in their own notices.

The website uses cookies and similar technologies for functions such as keeping items in your cart, maintaining a session and supporting security. It also includes analytics and advertising tools, including Meta Pixel, which may record website interactions and device or browser information.

You can manage cookies through your browser and use any consent choices offered on the site. Blocking cookies may affect the cart, login or checkout. You can also review advertising preferences directly with the relevant platform.

A privacy notice explains data practices; it does not replace a consent choice where one is required.

Information is retained for the purposes for which it is used, such as fulfilling orders, providing support, maintaining transaction records and meeting applicable legal obligations. Retention may vary by the type of information and the relevant purpose.

We use reasonable safeguards intended to protect information. No website or transmission method can be guaranteed completely secure. Do not send passwords, OTPs or card PINs in a support message.

You may choose not to provide information, although details needed for a purchase or delivery will be necessary to complete that service.

To ask about access, correction or deletion of your information, or to raise a privacy concern, email contact@zyka.in. Explain your request and, where relevant, include your order ID. We may need to verify your identity before acting on a request.

Requests are handled subject to applicable law, identity verification and any records that must be retained. If you receive promotional messages, use the unsubscribe or opt-out option provided, or contact us.

Links to payment, courier, social media and other external websites are governed by their respective privacy policies. Review those notices when using an external service.

We may update this page when our services or practices change. The update date is shown at the top of the page. For privacy questions, contact contact@zyka.in.