Our replacement policy covers products received damaged or defective. Please also contact us if an item, part or accessory is missing, or if the product received does not match your order.

Report the issue within 7 days of receiving your order so we can assess it promptly. This reporting window does not remove any rights or remedies available to you under applicable consumer law.

1. Email your order details. Send your order ID and a description of the issue to contact@zyka.in.
2. Show us what happened. Include clear photos of the product, packaging and shipping label. An original unboxing video is helpful where available. If you do not have one, explain the issue and share the evidence you do have.
3. Wait for return instructions. Keep the item, packaging and accessories available. Contact us before sending anything back so we can confirm the appropriate process.

We will assess the information provided and explain the available resolution, which may include a replacement, return or refund as appropriate to the issue and applicable law.

We do not offer exchanges for a change of mind, personal preference or an order placed with incorrect details supplied by the customer. Please check names, initials, spelling, size and uploaded photographs before ordering.

This restriction does not apply to a defect, damage, an error made by us or an item that does not match the agreed order.

Cancellation is not available after customisation has started. For an early correction or cancellation request, contact us immediately; it must be confirmed before you treat the order as changed or cancelled.

A refund is not automatic when a request is submitted. Once your request has been assessed, we will confirm the resolution and any return requirements by email.

For an approved refund, the payment route and expected processing time will be communicated with the confirmation. Bank or payment-provider processing can affect when the credit becomes visible. If a confirmed refund has not arrived within the communicated time, reply to the same email with your order ID.

For a confirmed replacement, delivery updates will be shared as the replacement is processed. Do not share an OTP, card PIN or password to receive a refund.

RTO means a parcel has been sent back before a successful delivery. Our store policy does not provide automatic refunds for RTO orders; re-shipment, including to a corrected address, can be discussed with support.

Contact us so we can check why the parcel was returned and confirm the next steps. This policy does not exclude a refund or other remedy where required by applicable law.

Email contact@zyka.in with your order ID. Our contact address is Survey No. 417, Moraiya, Taluka – Sanand, Ahmedabad, Gujarat – 382210, India.

These store policies are in addition to your statutory rights. You can also find information about consumer rights through the Department of Consumer Affairs.