Our estimated delivery time is 5–7 working days. This is an estimate, and timing can vary with the product, customisation, delivery location, holidays or courier delays.

Where a product page, checkout or order update gives a more specific estimate, refer to that information for your order. If the expected date has passed, contact us with your order ID.

We ship to locations across India through courier and postal services, subject to availability for your delivery address.

Review the shipping option and any delivery charges shown at checkout before confirming your order. The courier used may vary by location and shipment.

Visit Track Order and enter the mobile number used for your purchase or your order ID. Courier updates may take some time to appear after dispatch.

1. Order placed: check your order information and personalisation details.
2. Preparation & dispatch: your order is prepared and handed to the delivery service.
3. On the way: follow the available tracking updates until delivery.

Please provide a complete address, correct PIN code and reachable phone number. If you notice an error, email contact@zyka.in as soon as possible.

Because our products are personalised, cancellation is not available once customisation has started. An address change or cancellation request before that stage is subject to confirmation; sending a request does not confirm that the order has changed.

If tracking stops updating, a delivery is overdue or a parcel is marked delivered but has not reached you, contact us with your order ID and tracking details.

For damage, a defect, a missing item or an incorrect product, report the issue within 7 days of receiving the order. Keep the packaging and available photos or an unboxing video for assessment. Read our Refund & Returns Policy for the next steps.

If a parcel is returned to origin (RTO), contact us to check the reason and discuss re-shipment. RTO does not automatically create a refund entitlement under our store policy; any rights available under applicable consumer law remain unaffected.

Email contact@zyka.in with your order ID, delivery PIN code and a short description of the issue. Never send an OTP, card PIN or password.